The email address listed in your Wise account is how we keep in touch. We’ll send updates about your transfer there, as well as any other important information you need to know.
If you’re logged in
You can make the changes on either web or app.
Go to your name in the top corner
Select Personal details under Settings
Select Email address
Change email address and type in your new email address
Select Continue. We’ll ask you to approve the change with your preferred 2-step verification method, and send an email to your new email address to confirm the changes — the change won’t be complete until you do this.
If you use a social account to login, changing the email will automatically disconnect the account from social and you won’t be able to use social login for this account again.
How to disconnect from your social account
If you’re logged out, or don’t have access to your email
If you are logged out, don’t have access to your email address, or you gave us the wrong one when registering, you can change it using the link: Change your email
When changing your email, we’ll ask for:
A selfie with ID
Your new email address — we’ll send you an email to verify it
Your number — we’ll send an SMS to verify it
It usually takes 10 minutes, but can take up to 1 day. If we need any more information, we’ll get in touch.
When you need to call us
There are a few situations where you'll need to call us directly. This usually happens when:
You need to change the email of your business account.
You have both a personal and business profile on the account.
You don’t have access to both email and phone number registered on the account.